Althea A. Fung
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How to Make Your Chatbot More 'Human-Like' — eHealthcare Strategy & Trends

Chatbots — a computer program or that has text or voice conversations — are redefining customer service, especially in healthcare. A 2017 Juniper Research study found that healthcare providers that use chatbots can expect average time savings of just over four minutes per inquiry, with average cost savings in the range of $0.50-$0.70 per interaction.

While the success of the chatbot is often calculated in saved nickels and dimes, a bot’s ability to provide a “human-like” experience is also an important indicator of success. One of the most significant challenges facing bots is how to make the conversation feel natural.

Visit eHealthcare Strategy & Trends to read the full article.